Frequently Asked Questions
Everything you need to know about custom labels: materials, adhesives, finishes, quantities, lead times, samples and export.
Ordering & Quotes
How do I get a quote for my labels?
Send us your label size, quantity, material or product type, and any finishes you have in mind through the Request a Quote form — or message us on WhatsApp. Our team replies within 24 hours with a tailored quote and recommendations.
What is your minimum order quantity (MOQ)?
Our MOQs are flexible. Flexo and offset runs suit medium and large quantities, while digital printing handles short runs — so startups can order small quantities and scale up to millions of labels as they grow.
What determines the price of a custom label?
The main factors are label size, material, number of colors, finishes (foil, embossing, spot UV…), die-cut shape, and quantity. Larger runs bring the unit price down significantly — ask us to quote a few quantity tiers so you can compare.
What artwork files do you accept?
Print-ready PDF is ideal, and we also accept vector files (AI, EPS). Use CMYK colors, 300 DPI for images, and 3 mm bleed. Not design-ready? Our in-house design and pre-press team can prepare or refine your artwork.
Materials & Adhesives
Which label material is right for my product?
As a rule of thumb: paper materials are economical and print beautifully for dry, indoor products; synthetic films (PP, PE, PET) are waterproof and durable for bottles, fridges and squeezable packs; specialty materials cover clear “no-label” looks, metallic effects and thermal printing. Tell us about your product and where it lives — we’ll recommend the right construction.
Do you make waterproof labels?
Yes. We combine film substrates (PP/PE) with moisture-resistant adhesives and protective varnish or lamination. These constructions are tested for showers, condensation, ice buckets and humid environments.
Will your labels survive the freezer?
Yes — our freezer-grade adhesives apply on surfaces as cold as −10°C and keep their bond down to −40°C storage, through blast freezing and defrost cycles. Our in-house lab tests adhesion across −40°C to +150°C.
Permanent or removable adhesive — which should I choose?
Permanent adhesives are the default for product labels. Choose removable or wash-off adhesives for returnable bottles, promotions or containers customers reuse, and tamper-evident adhesives where safety sealing matters. We’ll match the adhesive to your surface and product lifecycle.
Are your labels food-safe?
Yes — we use FDA-compliant materials, adhesives and inks for indirect food contact, and constructions that meet UAE and GCC food labelling requirements. Tell us your product type and we’ll specify a compliant build.
Printing & Finishes
What printing technology do you use?
Three complementary systems: a 10-color flexographic press with inline finishing (370 mm web, ±0.1 mm registration), a 6-color offset press with CTP for premium color fidelity, and digital printing for short runs, prototypes and variable data.
What premium finishes can you add?
Foil stamping (gold, silver, holographic…), embossing, spot UV and raised spot UV, metallic and pearl inks, holographic effects, scented and scratch-off coatings — plus protective gloss or matte varnish and lamination.
Can you match my brand colors exactly?
Yes. We support Pantone matching and verify color with spectrophotometric measurement in our lab, batch after batch — so your brand color stays consistent across reorders.
Can you print barcodes, QR codes and batch numbers?
Yes — variable data printing is built into our workflow: sequential or custom batch/lot numbers, production dates, GS1 barcodes, QR codes and serialization for track-and-trace.
Samples & Proofs
Can I get free samples before I order?
Yes — we offer free sampling with no commitment. Request a sample pack and we’ll ship relevant material, finish and adhesive samples so you can test them on your actual product.
Will I see a proof before production?
Always. You’ll receive a digital proof to review and approve before we make plates or start printing — nothing goes to press without your sign-off.
Can you produce a printed prototype of my design?
Yes — our digital press produces short-run prototypes quickly, so you can see and feel your label on the real material before committing to a full production run.
Lead Times & Delivery
How long does production take?
Typical timelines: 12–15 working days for new designs from artwork approval, 7–10 working days for repeat orders (plates on file), and 5–7 day rush production when you need it (premium pricing).
Do you deliver across the UAE?
Yes — we deliver quickly across all seven emirates from our Umm Al Quwain facility, with scheduled weekly or bi-weekly replenishment programs available for regular buyers.
Do you ship internationally?
Yes — we print and ship to 50+ countries and support the customs documentation your shipment needs.
What are your working hours?
Monday to Saturday, 9:00 AM – 6:00 PM (closed Sundays). We reply to quote and sample requests within 24 hours, and you can reach us anytime on WhatsApp.
Durability & Compliance
How long will my labels last?
With the right material-adhesive pairing, comfortably beyond a typical 12–24 month product shelf life. Every construction is validated in our in-house lab: adhesion, temperature (−40°C to +150°C), UV exposure and chemical resistance.
Do you support UAE / GCC labelling requirements?
Yes — bilingual Arabic-English labels, GCC and ESMA-aligned content, halal market support and export documentation are everyday work for us.
Can labels resist chemicals, oils and outdoor conditions?
Yes — chemical-resistant films and adhesives handle detergents, lubricants and industrial products, with UV-stable inks for outdoor exposure and BS5609-certified options for marine transport of hazardous goods.
Do you make tamper-evident and security labels?
Yes — void-pattern and destructible materials, tamper-evident seals, scratch-off coatings and serialized numbering for authentication and chain-of-custody.